Poor Customer Service

I have been experiencing speed issues with my service for a while. On Friday 21 the service became so slow that your speed test timed out. After a considerable amount of time with the call centre they agreed to send out a technician. This sadly did not happen.<br> <br> On Monday 24 I phoned the call centre again and requested to speak to a manager to get the technician activated. It was agreed that one of the managers would phone me back. This too did not happen.<br> <br> Tuesday 25 I again phoned the call centre and was cut off. I decided to call the head office and get a manager involved, none could be fond, I did however get an e-mail address for Alton Green.<br> <br> Alton did respond and promised to address the problem. An appointment was made for site inspection.<br> <br> The technicians assessed that the problem was with Neotel who was restricting my bandwidth as if it was a 1 meg line as opposed to the 4 meg line I am paying for. The Neotel representative promised to have the speed rectified and to call me on the 27 to discuss the problem. Neither of which happened.<br> <br> I am still without the service that I pay for despite management intervention, and can not understand why this can not be rectified.