Poor Customer Service

Cant believe where customer service is going to. I ordered a Device from Neotel, i had to beg for feedback as to when and how my device was going to be delivered, after arranging that i will pick it up myself(NO GOING THE EXTRA MILE FOR CUSTOMERS) i was told that the device will be ready and waiting for me when i arrive, i get there and the staff look as lost as can be. then im told that FINANCE declined the item as they cannot find payment of which i already email proof of payment through 3 days ago!!! to make matters worst most staff is gone home while im left waiting for an answer and had to end up leaving with no device which i paid for and bitter service. not to mention i was treated as a ******** for wanting to speak to a manager and while waiting reprimanded for trying to have a look at the interior of the building. i wonder how long do i wait until i get my device...