Poor customer service

Poor customer service is at the order of the day at Neotel Menlyn Retail Park.<br> 1. Nearly a week had passed before my application for a WiFi USB was processed and it was only after I had to phone the store three times.<br> 2. Zuko processed my application, but despite me being an existing customer, he created a second account number.<br> 3. When I went to collect my USB, Elliot told me that poor downloading speed would be remedied with an antenna. When I app**** for said antenna I was told I could not get one with the USB, I had to buy a modem, but they were out of stock.<br> 4. I wanted to cancel the USB and get my refund, but the staff did not know how to manage the transaction.<br> 5. I was referred back to the head office. The staff I spoke with proved equally ***********. I am still waiting for my refund as I now have to provide proof of the same banking details Neotel uses on a monthly basis to deduct their premiums. Only after they receive it, note that I have to keep following up and retain numerous reference numbers for them to handle the administration of this iteration, will they refund me in 20 days' time.<br> Neotel is fast becoming one of the worst telecommunication service providers.