EN
Eugeine N

1 reviews | Active since Nov 2009

07 Apr 2015, 11:06

POOR CUSTOMER SERVICE

I have reluctantly paid them the cancelation fees not to get bad credit .<br> <br> I send them proof of payment, they confirm then I get another invoice of ZAR 4.25 from them. *** !!!<br> <br> They said I owed them ZAR 1,439.06 - I pay they send another invoice.<br> <br> If they just had educated staff ...I would have just requested that they rather move my antenna and all would have been happy ...but they charged me R1000 just to cancel ...that was not mentioned...not sure why they always say our calls are recorded ... for if my staff were so pathetic i would have fired the lot. They can also go back and listen to what was disgust between myself and various pathetic customer care agents.<br> <br> O and one more thing HELLO PETER ... on my last complaint they said that someone will contact me and todate no one as ...o wait only the idiot that called me and asked for the money again ...after I already paid it. !!!

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Replies (1)
Neotel
Neotel's reply07 Apr 2015, 11:07
Official
Hello SuperZman,

We thank you for highlighting this problem to us.

We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.

We assure you that we will endeavor to have a speedy resolution for you.

Regards,
Customer Services Team