1 reviews | Active since Dec 2016
Poor customer service
<p>I am disgusted with the service I received from Neotel, I will not recommend them to anyone as I have requested a settlement letter on numerous occasions and to date have not received it except automated responses. This has been going on since last year August. Very disappointing.</p>
Again, just automated replies "your request has been logged, it will be attended to shortly"
Phoned to speak to the accounts manager - dont take calls, asked for a supervisor - in a meeting, asked for a team leader - dont have such a person, asked to speak to someone that can update and close my account - they dont take calls either.
Its time for the National Consumer Commission to crack the whip.
Again, just automated replies "your request has been logged, it will be attended to shortly"
Phoned to speak to the accounts manager - dont take calls, asked for a supervisor - in a meeting, asked for a team leader - dont have such a person, asked to speak to someone that can update and close my account - they dont take calls either.
Its time for the National Consumer Commission to crack the whip.