Poor customer service
<p>I am extremely disappointed in the service of neotel.</p> <p> <br />My first experience with Neotel was dismal, but I decided to give it another try.</p> <p> <br />I now have a mifi package. For the past few days I could not connect to the internet at all, although there seems to be nothing wrong with the ****le.</p> <p>I did a speed test yesterday (results were below 0.2mgb). I called the call centre to resolve the issue and was told they will reboot the ****le which should resolve the issue. No reason was given as to why I was sitting with the issue in the first place. I was told to wait 2 hours for it to take effect. I waited 24 hours. I tested it again this morning and the speed has not improved (0.08mgb). Calling your call-centre is no help at all, because I do not feel like waiting for 40 min to speak to a consultant. I tried calling some local branches, as well as the Johannesburg HQ, but no one answers the phone. I got through to the CT HQ, and was told a technician will call me back asap. That was 90 min ago.</p> <p> <br />This is the type of service I would expect from Telkom, not Neotel.</p>