Poor connectivity not addressed from the 6 of Jan

Had poor connectivity from the 2nd of Jan, I called and reported the matter with a reference no TECH ***7 . I called again 15th of Jan stating that i had no contact from the technical department, which was suppose to get back to me in 36 hours. From the 4th of January , <br> <br> Neotel has not attempted to call to rectify the poor service data connection, Even after my followup call they still did not attempt to get this rectified. If Neotel is not interested to attend to the problem , I will cancel the contract.