Poor communication and Service Delivery

Cancelled my service after the contract terminated due to poor service. I was informed that the service would be cancelled as of the 20th of July (listen to the recording) to which I agreed and continued to have the fiber agreement setup.

Neotel contacted me to come and collect and I queried the agreement as I was under the impression that the kit belonged to me after the contract term was up. As the guy sounded *****, I requested proof that the contract states they need to collect the kit and that the process was legit.

I have now received a bill for all the kit with no explanation to my initial query, this could of been a non event had they just answered a question! Neotel have also billed up to the 25th and the excuse was that the system was loaded that way so there is no question??

I cannot log a dispute for refund as they kit is not collected, running in circles much?? The money is not a lot but the principle is that if they are billing me 4 or 5 days extra and every other person the same this is not ethical.