Poor and no internet connectivity

I purchased a Neotel 25GB monthly data bundle in May 2018 and have been struggling with no or very poor internet connectivity. In the first month I could not use even 50% of the data on account of connectivity issues. After many hours of trouble shooting over the phone, Noetel sent out a technician who discovered that the problem was a faulty router which was replaced with a second hand router. On many occasions I requested Neotel to send out a technician but they kept threatening that it would cost me a call out fee.

Over the last 5 months I have been reporting poor WIFi and their response was the distance from the router to the work station. Considering that the premises is a small house, this should never be a problem. Apart from this, there is no connectivity for more than 80% of the time.

I would like a full refund of all charges for the past 5 months, immediate resolution of the connectivity issues and the option to cancel my contract without charge within 1 month if these issues are not resolved.

Best regards. Vinothen Moodley tel. ********** **********