Please cancel my account due to poor performance

1. It is impossible to get hold of anybody at Neotel via phone or email<br> 2. The wireless internet service is UTTERLY poor!<br> 3. After upgrading from a 1 MEG - 4 MEG line I still get 0.5 Meg uploading speed ***????!!!<br> 4. After 10 days of sending emails to all the Neotel email addresses I had and can find on the internet, I still haven't received any feedback!<br> <br> I will never recommend Neotel to anybody due to VERY BAD communication services and VERY BAD service in general. Bad line speed!!!!!!<br> <br> Please Neotel can you stop *****ing my money and refund me urgently for the installation fee (because if I knew I would have had this bad service delivery I would have never installed your service!<br> <br> Please Neotel can you stop *****ing my money and refund me urgently for the months I have paid but only received 50% of the service!!!<br> <br> <br> Please note I never signed the contract so debiting my account is *****!<br> <br>