Penalty charges

So i cancelled my debit order in April/may 2015 and has been charged with penalties for the debit orders not going off the months after may. My internet has been deactivated because of the charges which i am not liable for as i cancelled the debit order with them and their *********** agent didnt do her job. <br> <br> I have spoken to 2 different agents which were unable to assist me and then a supervisor. At this point i am very frustrated because i have already watsed over R300 worth of airtime trying to sort it out, me having to waste my money on the incompetance of neotel staff. I told this to the supervisor and he said he would call me back, it has been 24 hours and still no call. I was also informed by a agent that i should send an email to them and request all the necessary documents and calls, she told me they will reply on the same day, this hasnt happened either. In the 11months with neotel there was but 1 month that i didnt have to call them for my internet being off. The router that they supp**** gave problems in the first 4 months and they brought me the exact same useless router. 2 months afterwards i had to purchase my own router for the internet to work.<br> PATHETIC NEOTEL.!!!