1 reviews | Active since Jun 2017

26 Jun 2017, 08:20

Pay more & who's account

<p>I cancelled my neotel device over a year ago due to personal issues. i arranged collection of the device and made sure all money was paid in full including cancellation fees. this was all done telephonically. the day the device was supposed to be collected i had a police inspector ready to come and help if there were any issues, that afternoon i called neotel and they said the device had been collected. In december i was recieved a message saying i owed them +- R3000 for the device. since then i have contacted them numerous times and all they say is pay. they are messing up my credit rating and i am constantly being battered with dropped calls and emails threatening legal action.</p> <p> </p> <p>I did find out that someone else accessed my account without my knowledge after it was cancelled, and that they have the device in question, this information i was told by Neotel in December 2016. How did they get the device when it was collected or supposed to have been collected & why were they allowed to change things on my account.</p> <p> </p> <p>After finding out all this information i will never again recommed Neotel to anyone nor use them myself.</p>

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Replies (5)
's update27 Jun 2017, 09:16
Reviewer Update

My numbers are

T **********

C **********

I do not know the account number as i never recieved the statements, they went to my ex.

's update03 Jul 2017, 10:26
Reviewer Update

i do not know the account number but i can give you my details in a private reply.

you are however trying to institute legal action and also setup a garnish order. should this be done i will then get my IT department to pull all the records off our server and take them to court instituting the same legal action against you.

's update11 Jul 2017, 08:44
Reviewer Update

i was contacted via a phone call on my cell but they say there is no proof of collection and that it was never picked up and i have to get afidavits from the police department with the investigating officers who were there with me at the time who knew of the arrangements and were on standby to assist me with the collection if there were any issues. if i can not do this i must still pay. so the current outcome is no matter what i do, they just want more money from me and are currently messing with my credit rating until i give up.

's update11 Jul 2017, 15:44
Reviewer Update

sorry i cut the call earlier today, i was in the traffic department and i am now available again.

's update30 Aug 2017, 09:56
Reviewer Update
I have been in contact with the land owner of the address where the device was supposed to be collected and I have tried calling neotel, I was told the agent handling my complaint would be calling me back but no feedback for the last month from them