Pathetic service from Neotel

<p>I have been trying for over a week now to cancel my service with Neotel as I am moving house. I have explained in detail that I need a letter from them stating that my service will be terminated as at the end of March 2017. This is to provide to the bank for an application for bond so that they can see that certain servvies have either been paid up or terminated. After agreeing to assist last week I called again today and after being on the line for 13 minutes with them I was asked to hold while she tried to put me through to the right person and after holding for a further minute, an automated voice told me that the business hours are from 8am till 5pm. I looked at the time and it was 5:01 pm. Instea of assisting me with my call, as I had already been on the line for 14 minutes. I was cut off. This after advising them if I did not provide all the information the offer on the property would lapse if approval was not sorted and this is the last letter that I am waiting for, They told me I must wait for 20 working days for a letter.</p> <p> </p> <p>Ever since I have put in a request for a termination and advised them that once in the new place I would reapply; my service has been interrupted and is hardly ever on. This incident has made it such that I will NEVER reapply for their services again and will find another service provider or do without.</p>