Pathetic service-agents who think they own the service they are paid to provide

<p>We use neotel on a regular basis...as usual we arrange a day ahead and dial in 5min before and are connected. last week we were a few minutes late and were rudely told that neotel could not hang on or wait for people and that they have other customers to service and that they only have one person working that shift (which is not my problem)....Today after arranging as usual...we waited for an hour but neotel just didnt keep their end of the bargain. After 3 emails, more than 7 phone calls I finally get through to her, who proceeds to tell me that the power was out in the building. One could believe this but not at any moment an apology to a customer/s who was left red faced by Neotel, the latter who clearly thinks that the customer has no right to an apology or being spoken to in a cordial manne is just not rthe right thing to do. to add to that, the customer is not allowed to be upset...</p> <p>Neotel you have to get your act together and thank you for the **** service you provide, change your attitude and maybe you'll be a happier person.</p> <p>goodbye!</p> <p>&nbsp;</p>