PATHETIC SERVICE

PATHETIC SERVICE - ACKNOWLEDGED ***** REPORTING - CONFIRMED THE MATTER WAS RESOLVED & CONTINUE TO THREAT WITH LEGAL ACTION ???? om: ********** ********** Sent: 21 June 2017 02:27 PM To: ********** Subject: Status Update : A Service request SREQ_ ********** 23 has been Resolved. Account Number: R ********** 12 Date Logged: 20/06/2017 Date Resolved: 21/06/2017

Dear Mr OELOFSE,

A Service request SREQ_ ********** 23 has been resolved.

Thank You, Neotel Consumer Team

*****************************DISCLAIMER***************************** This is a system generated email, do not reply to this email id. ******************************************************************** 25/07/2018.

Dear Sir/Madam,

The request herewith cannot be resolved and sms messages to settle the outstanding amount is being sent to my phone.

In some way somebody got hold of my identity number and entered into a contract.

What procedures must be followed to resolve this unpleasntness.

Kindly advise/