Pathetic service

I wanted to apply for a neotel device and was unable to do so on the website, so I contacted the cc to provide me with the form. I completed it, sent it to Dylan and didn't get any feedback. After 3 days I phoned the cc again to follow up on my application and Gift asked me to forward the application to him and he will sort it out. Once they finalised my application I confirmed with the cc that I only have one application as I was afraid that this was going to happen. The cc confirmed that I don't have to worry, only one account is active on my id number. Once I received my electronic statements, I noticed that something was wrong and I contacted the cc again. After many many minutes on hold and waiting I spoke to the manager and he said that he was going to get back to me on the same day (this was Thursday, 11 June 2015) and I have not heard anything since. I am very, very unhappy with the service I received and very unhappy with the amount on wrong information they provided me with. I would like to resolve this, but I would like Neotel to be named and shamed on their sloppy service and incompetence.