Pathetic Service

Ordered a modem telephonically from Neotel. Was promised speeds up to 3.1Megs only to find that the speed was .08- did not work. Neotel technician confirmed that the info supp**** was incorrect and Neotel needed to cancel the contract. Took 2 months for the modem to be picked up after I called 3 times to remind them. In the interim I was disconnected from the service.Several emails were sent and no response was received even tried all email addresses listed on their contact list. I then received a statement for R1700 cancellation fee, yet I was promised that they will not charge a cancellation fee due to me being misinformed at the point of sale. To aggravate the matter, my account was debited for the R1700 without my consent. tried the 0860... number, nobody picks up. Called the landline number and managed to get hold of an agent. Problem is you cannot speak to a supervisor or manager as they are all in meetings or on lunch. Finally after a very heated conversation, I finally get to speak to someone who casually wants my bank details to pass a credit. You knew which account to debit but need bank details to credit? Will never recommend Neotel.