Pathetic Neotel

<p>Looking to cacel our contract with Neotel. Wrote to them on the 16th December, (see letter below) stating so. Phoned them up a week later to check to see if any progress had been made on our request. We were told that replies are made within 20 days. That deadline has passed and still we have received no response. We are tired of the useless service that we have been receiving and want nothing more to do with this company. </p> <p> </p> <p>To whom it may concern</p> <p> </p> <p>I am writing to you with regards to the lack of service that we have experienced since we took out a Neoflex Data contract in July. We were originally on a Neohome 100 voice package that made use of a 3G ****le. We were happy with it. Whilst it was not the fastest, it was reasonably reliable.</p> <p><br />On the 29th June we received an email advising that our current device was out of warranty. It continued to say that if we wanted to receive continued support, we would have to replace said device.</p> <p> <br />While we have enjoyed sporadic moments of decent service since July, in the main our experience with Neotel since signing a new contract and getting a new device has been extremely disappointing. We have been loyal customers for over 5 years and now find ourselves wanting to have nothing more to do with the company. We feel that we have been deceived into signing a new contract that has found us in a position whereby we are having to buy mobile data from your competitors in order to have internet access. </p> <p><br />While some days there are fleeting moments of constipated connection, often there is nothing. We started to run some speed tests but gave up as invariably the connection would be too slow to even open up the speed test page. The service was down again today. Your IT consultant was very helpful and fixed the problem . However we have found that these continued issues, the time and money we waste in making phone calls etc etc in trying to keep the service running VS the quality of connection we are getting is just not worth the effort. We would like to cancel our contract. We understand that there is a cancellation fee, but considering the pathetic quality of the product we ask that this fee be waved.</p> <p><br />Yours Sincerely</p> <p> </p> <p>Faith Fuller</p>