Pathetic internal process

Feb 2014 - Call made to neotel to cancel account. Consultant advises that i should send a letter of cancellation before the end of the month,Cancellation will be forwarded for processing to accounts department. Confirmed that I wont have to pay single months rental beyond March 2014.<br> <br> March 2014 - I contact neotel to confirm account cancellation LACK OF COMMUNICATION results in request not been processed in time. Neotel claims that i need to pay the extra month and the consultant is adamant. I explain the issue to her and she seems to understand.<br> <br> April 2014 and the billed amount still includes an extra month beyond termination. The same consultant calls and now starts using horrible words due to her lack of understanding the situation and terrible phone etiquette.<br> The matter is ignored for a YEAR since i am highly irate and cant understand how a telecommunications company operates like a barber shop.<br> A year later i decide to settle the amount owing, 4 calls are made to neotel with the same excuse that the supervisor is in a meeting and will return my call.<br> - What i want, 1 months rental to be removed from the total.<br> - To settle the adjusted amount in installments.<br> Regards<br> Ridhwaan