Pathetic customer service

<p>Neotel have the worst customer service department. They recently had a outage which they couldnt even inform their customers about I had to enquire and find out what is happening. they then asked me to change my DNS server, fine I did that. All of a sudden in 2 days I have used 16gigs of data at odd hours of the morning and when I am at work and no one is using the wifi, all my devices are off! i queried it and they take 10 years to reply. to top it off all they can do is send me my data usage report. I call in no one answers, i leave my number to be called back but no one calls me back, finally they log a data dispute but no one is doing anything about it! the worst service department ever!</p>