TD
Tasha D

1 reviews | Active since Jul 2016

30 Jul 2016, 06:59

Pathetic customer service

<p>We are with neotel for many years. But the past 3 days, we are not able to receive any emails or send any emails. We cannot log onto the internet do pay our staff salaries or all our suppliers. We have struggled for 3 days with neotel. There staff is rude, unprofessional, not willing to help us as their devoted customer who NEVER EVER missed any payments to neotel. We have spoken with 17 staff members at neotel. Either they throw down the phone in our ears. Cannot give a valid reason why we havent had any internet available. We have asked to speak to a manager then they put you on hold for 2 hours and cut you off anyways. We as a company has a business to run. Now we get this poor, unprofessional, pathetic service. We will change our business internet service to another company. Please do not make our mistake to use Neotel as a internet service provider.</p>

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Replies (1)
Neotel
Neotel's reply01 Aug 2016, 13:30
Official

Hi Tasha

Thanks for getting in touch and for your feedback. We have sent your query to our team to look at and assist, your reference is : SREQ_ ********** 92

please be advised that we are experiencing network issues which our team of technicans are working on resolving as soon as possible