Pathetic Customer service

<p>I took up a Data Contract (10G /month) with Neotel in December. After verification of network coverage in my area they confirmed that I in fact to have coverage in my area. Later I realized that the service was extremely slow. I then went back to the store to inform them of my difficulties in using their service. They tried one or two things to see what could be the issue. In the end of June 2016 I ran out of patience and phoned the call centre to complained about this poor service. They ran some tests that took several hours and in the end I was told that there's a patch around my home where they had no network coverage and advised me they'll send a Technician to come to my home to see what they can do for me, (within 24 hours). I waited and waited and continued to wait until I couldn't wait anymore then started phoning the customer care. Again it was promises and more promises but no one showed up or phoned me as promised. I then sent a request for termination of service which is done via e-mail on the 3rd of June 2016, and took the Device and it's packaging back to the store on the 8th of June whereby they also submitted another request for termination of sevice. I have been making follow-up since the first request but each time I'm told noone has attended to the request yet. The most frustrating thing about this is that I cannot phone Cancellations myself I can only deal with Customer Care who should in turn forward my issues to Cancellations. The othet thing I've picked up is that not even the two departments are able to communicate amongst one another because each time I phone Customer Care they tell me they'll send a e-mail to Cancellations and these endless e-mails yield nothing. </p>