Pathetic and Non Existant Service

To Whom It May Concern,<br> <br> This complaint is to highlight the non existent and poor service experienced by us a corporate account holder at Neotel. When faced with a network issue, emails and phone calls are made to Neotel and this Koketso Mphahlele, but nobody bothers to get back to you, the account holder is expected to do problem solving with somebody on the other end of the line who is just in the dark as what you are. When the technicians came to do the installation, it was told to us, that the router is very cheap, not good and is a backup router. We have had endless problems with this router, but no technician ever comes out when requested. We as a corporate account holder cannot help but feel, we are the cash ***, and Neotel do absolutely nothing to service or repair the problems experienced with there service. Every time you communicate with Neotel there are issues finding your account details, this company is in complete disarray, or the employees just do not give a damn This is a warning to stay away from Neotel as a service provider as they are absolutely useless at the task. NEOTEL, THE WORST SERVICE PROVIDER IN SOUTH AFRICA