jN
jerry N

1 reviews | Active since Mar 2009

13 Jun 2015, 16:58

Patethic Service

Dear Neotel, <br> ***<br> <br> I left a message on your website a few days ago and to date I have no response. My Internet is pathetic to say the least. I can't even browse anymore it's always down or so slow that I can't watch a youtube video at 144p which is the poorest resolution. I want this sorted out asap otherwise come and remove the system because I am not paying R699 a month for non existent or Internet that I cannot use. I have to purchase airtime for my phone at R189 at a time just to use some decent Internet. This is happening more frequent than I like. If I am paying for Internet then I want Internet not something that can be used if and when it is available.<br> <br> Very irate customer<br> Jerry<br> ***

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Replies (1)
Neotel
Neotel's reply13 Jun 2015, 17:14
Official
Hello jeranio,

We thank you for highlighting this problem to us.

We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.

We assure you that we will endeavor to have a speedy resolution for you.

Kind Regards,
Customer Service Team