Paid for equipment that is does not work and will not accept return, nor refund!

Neotel is cancelling the mobile landline service. Fair enough. No one is bound to provide a service forever, especially if it's not providing profits.

That said. The service our company has taken involves the purchase of two mobile phones THAT ARE CARRIER LOCKED. This means when their service ends, the phones will no longer be usable with any other service provider.

In short, we have paid for equipment that is unusable and they will neither help us unblock them for use with other service providers, nor will they refund us.

To add insult to injury, they have told us that the reason they will not refund us is because they are not charging us a cancellation fee for ending the service........... that they are cancelling .