We have been having endless issues with Neotel for I cant even remember how long just that it has been forever. We have been having connective issues calling all the time but not anyone is ever able to assist. I pay my account on time most probably before the time and there is never issues taking my money but the services has been putrid. I am not prepared to pay for the service or call out as I think I am paying what was agreed and a bit more. I feel that I am being ****** of the service I am paying for 1st I am paying for a service I am not receiving I have uncapped but it feels like when data just came out where it is slow or non existent not to mention when data is finish you cannot do anything.2nd data connects mostly at night when we are at home which means 2 phones and another device at most, but if my phone barely connects than I don't understand. I am seriously annoyed I have been trying to do some work since this morning but here I am still trying to connect when I should have been done earlier today, the service is pathetic the last time I called in I was asked about cancelling when I didn't even ask to do that but just to get some help to solve this issue and that was last here sometime can we please get the service we deserve and the service of the product paid for feeling very annoyed
Good Day, we are sorry to hear about your experience. Please provide us with the account and contact details so we can have the Accounts team look into the matter.
Best regards,
Good Day, we are sorry to hear about your experience. Please provide us with the account and contact details so we can have the Accounts team look into the matter.
Best regards,
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