wL
wilma L

1 reviews | Active since Jan 2013

27 Aug 2015, 14:10

Overcharge on contract

I have a R99 internet contract with Neotel , this entitles me to 10 G of data per month, for the last three months i have been receiving statements of values ranging from R700 - R1200. This is not the first time , when i last enquired, my billing, the amount dropped to about R200-R400.<br> <br> I have not yet called there service centre as the last time i requested a report of the device drawing the data they said i cannot get it.<br> <br> could someone send me an itemised billing as well as report on teh device drawing data, <br> <br>

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Replies (1)
Neotel
Neotel's reply27 Aug 2015, 14:30
Official
Hello wilma lochner,

Sincere apologies that nobody has come back to you with the requested information. This is most strange as there is no reason at all why you should not be able to have access to your account billing details.
We have logged a request for urgent feedback regarding this matter.
Please rest assured that we will get to the bottom of what's happening on your account and rectify any errors on our part should we find that this is indeed the case.
Kind regards
The Neotel Team

Best regards,