Over charging due to incompetence of staff

Good day,<br> <br> I would like to highlight the lack of customer service and gross incompetence of the Neotel billing department.<br> Besides having had a previous issue with a wrongly loaded contract, when Neotel finally understands the contract error, the billing team overcharged me for the month of June.<br> <br> I had contacted their contact centre four days ago with no resolution to the incorrect billing. I even went as far as doing a basic break-down of the charges that were meant to apply.<br> <br> A poor service provider and would not recommend it to anyone. Definitely my last month on this \telecoms"provider.<br> """