RG
Rudolf G
1 reviews | Active since Jan 2010
16 Jun 2015, 19:56
Out of stock on data bundles
I tried to upgrade our data bundle from 10 to 15 Gig because we keep exceeding the 10 Gig cap. I was told I could not upgrade to 15 Gig because Neotel is \out of stock"on these data bundles. I was told a load of nonsense by their call centre agent in order to keep ripping me off when I exceed the data cap. """
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Neotel's replyOfficial
17 Jun 2015, 07:39Hello Valdemar,
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Kind Regards,
Customer Service Team
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Kind Regards,
Customer Service Team
Neotel's reply17 Jun 2015, 07:39
Official
Hello Valdemar,
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Kind Regards,
Customer Service Team
We thank you for highlighting this problem to us.
We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.
We assure you that we will endeavor to have a speedy resolution for you.
Kind Regards,
Customer Service Team