BP
Bernard P

1 reviews | Active since Aug 2010

29 Jan 2015, 17:39

Online contact form faulty - No reply from Talk2Us

I am looking for a telecomms solution for a partner company (SME). <br> I filled in a contact form on the Neotel website.<br> But it is SO badly \programmed"that it does not accept my valid email address [Email Removed]<br> Nor does it accept our valid company name (Marketplace Energy (Pty) Ltd). Really??? Why??<br> In the end the only way I could submit the form was to use a different email address and leave the company name blank. Yuk Neotel!<br> I then sent an email to your so called Talk2us email address with regard to this issue. No reply/response!!<br> Great start to our relationship with a potential service provider.<br> Perhaps I should just talk to Vox Telecom. They are a little more responsive"""

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Replies (1)
Neotel
Neotel's reply29 Jan 2015, 17:47
Official
Hello bpea****e,

We thank you for highlighting this problem to us.

We assure that we will be investigating this matter urgently and will be in contact with you to discuss the way forward.

We assure you that we will endeavor to have a speedy resolution for you.

Regards,
Customer Services Team