Once you have signed up, you are on your own.

I recently got a Neotel line. I was very impressed at how efficient and fast Neotel was at signing me up, and delivering my new handset. however, it now seems that this is the only time they are efficient and fast, is to get you sign a contract with them. my line recently started to distort, and as this is my business line I immediately contacted Neotel to report this. I was told that I would need to exchange my handset, although my hand set is still under warranty, i was given no alternative but to drive a 90km trip to Midrand to replace the handset. the person who assisted me, informed me that Neotel is having a lot of problems with the specific handset i have. never the less, i was given the exact same handset as a replacement. the distortion has gotten even worse and it is impossible for me to make out what people are saying on the phone. 4 days ago i reported this again and Neotel has not bothered to come and sort out the problem. this is a business line and i am losing money daily because of this lack of service.....PATHETIC, SERVICE INDEED......