NOTHING RESOLVED Yet audacious enough 2 say it is!

I received a mail via Hellopeter that you have resolved our last problem, that was over-charging me for something I was never informed of, and despite repeated attempts do gain a recording of the conversation I had with Robert Nene advising me of an activation fee this has conveniently never been done, this situation certainly isn't f***** resolved!!! You lot are USELESS just pass the buck and hope I/we as clients will forget!!! I wonder if you would forget if Neotel HR forgot to pay you one month, However with the work you do you shouldn't earn a f***** penny!!!!! So pay me back my money please???