Not responding to complaint

I can't believe that Neotel cannot send a Technician out to come assist us!!!!!! We have done everything that Neotel has asked us to do but they keep on closing my call. We have been struggling with our Internet for months now. You ask us to do speedtests we do and what do we get back from you nothing!! How can you close a call if you have not contacted me to say we are closing the call is that not \contract breach\" you promise assistance when we sign up but once you have us as a client you can't give a ****. <br> <br> Account Number: R*** and Ref Number of Call TECH***. <br> <br> Speedtest Results: 7 April 08:16am 2.74Mbps download / 1.21Mbps upload <br> 7 April 07:37am no internet connection <br> 8 April 08:15am no internet connection <br> 6 April 3:10pm 1.22Mbps download / 0.68Mbps upload <br> 13 April 11:30am 0.25Mbps download / 0.21 upload. <br> Please can you just not send someone out then I can STOP COMPLAINING!!!"