Not Providing what Paying For!

Sick of Neotel, had problems from the get go. Upgraded from ****le to router and still have problems for months, yet account is still debited. Never have signal, wifi never works. Did speed tests on my phone after requested to do so, then was told I cannot do it on my phone cos WIFI is easily interrupted yet this is where I use my WIFI? WIFI reading is not accurate on phone? I must plug into the laptop so you can have a better reading and tell me nothing is wrong? HA! PLUGGED IN AND STILL DOES NOT WORK! I am now on my laptop trying to open the Speed Test and the service is so bad the Speed Test won't even open! I have the signal light on red constantly, even plugged into the laptop it does not work! Why must I pay for this? Where can I go to take this further, ICASA? Tired of wasting my airtime on Neotel! DO NOT USE NEOTEL, I HAVE TOLD EVERYONE I KNOW! You are robbing me of my money and not providing services promised! Can never get hold of a supervisor and call centers are pathetic. Very close to cancelling debit order. I can't even open a page for speed test, service is PATHETIC! USING MY CELLPHONE TO POST THIS AS NEOTEL WIFI IS SO BAD! Fed up!