Not getting what you pay for.

I have a 4mbps contract with Neotel. My device speed is extremely slow. I cannot get help from the technical department. I get put on hold until the phone dies. I was asked to send proof of my slow line I did this but never heard of them again. I complained on Facebook but nothing helped. <br> My reference number is FCR ***. I try to operate a business with this line. The service is shocking.