Not getting what I paid for

<p>Since the start of my contract with Neotel I had problems. First the router was defective, and then, the line speed was always less than 50% of what it was supposed to be. For the past 9 months, and even though I increased my line speed from 1Mbps to 6Mbps, I still only get speeds of between 1Mbps and 3Mbps.<br /> <br />The worst service provider ever.</p>