FE
Farana E

1 reviews | Active since May 2009

20 Oct 2016, 12:07

NON COMMUNICATION FROM NEOTEL

<p>I took out a data contract from Noetel. I found that it was not suitable and the data was getting finished very fast so cancelled the contract. The device was collected but to date i cannot get a correct billing from Neotel. I got a cancellation fee which i feel that i should not be liable for as i returned the device within 3 weeks of taking out of the contract and never signed for a cancellation fee. I was also told that i needed to give them 21 days notice. again, i was never notified or signed for this. When querying both these things with Neotel, i get no response.</p>

0
Replies (3)
FE
Farana E's update21 Oct 2016, 09:18
Reviewer Update

Hi - i do not have access to facebook any longer. Can you please contact me telephonically to discuss on ********** 003

FE
Farana E's update02 Nov 2016, 10:31
Reviewer Update

No call as yet from Neotel to date. Debit order has gone off and i have spent over half an hour trying to get someone to explain the debit order to me but they dont understand what i am trying to say and i dont understand their reasoning!! i am returning the debit order and will with pleasure MANUALLY pay WHAT I AM SUPPOSED TO PAY !! when someone can give me a correct invoice on this account. HOW CAN I PAY FOR DATA USAGE FOR OCTOBER when i didnt even have the device with me ??

Neotel
Neotel's reply22 Nov 2016, 16:57
Official

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