NOETEL - VERY UNHAPPY CUSTOMER - R***

<p>I moved from Umgeni Park to Glen Anil in Durban - both are big suburbs in Durban. Neotel came to re-install my Wifi, but could not find their signal and as a result could not re-install and advised that they would have to cancel my contract as they are not able to provide me with the service, the rude lady from Neotel called me and advised that they will be charging me R1000.00 to cancel my contract, I told her that this is not right and I would refuse to pay. Well guess what I just received my account - and they are charging me R1000.00 under "Wimax_ShiftofLocation " Nothing was shifted because Neotel cannot find signal. </p> <p> I am disgusted with this, I am a recent Widow trying to support two children. It is not my fault they cannot find their signal in a built up area - not like I moved to some remote desert. How do they think this is positive marketing for them - charging customers for a service they cannot provide? I am also really concerned that they are just going to keep debiting my account monthly for something they have not given me. </p>