No Wifi access for 3 MONTHS

Item: Neotel
Rating: 1

I have a 24 month contract with Neotel for a modem and data. The past 3 months, I've had to survive without any form of wifi just because my modem is dead/not working. I went to the customer service office in Midrand and was told by Thami that they'll call me to get a replacement device, that was close to 3 months ago. I decided to follow the proper complaint/query structure and wrote an email to ********** and a response by Khangelwa Nkalweni| Executive Escalations Consultant that Kindly note that Neotel will only have stock available on the second week or month end of September. Please bear with us during this period, we hope that you understand. That was on the 30th of August. I decided to ask again why I haven't received a replacement modem or an update about the lack of procurement of a replacement device on the 28th of September and only got a respinse on the 10th of October saying "Please accept my apology for a delayed response. Kindly note that I am checking with our logistics if they have any refurb device we can swap you to, once feedback is received I will advise." Till this day, I'm still waiting for a device so I can use the service I'm SUPPOSED to be rendered. Totally disappointed by the lack of professionalism by Neotel as a whole.

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