No way to contact customer care

<p>My Neotel internet connection slowed dramatically since Monday 20 Feb. I tried calling Neotel technical service but was on hold for 20 minutes and finally gave up. So, I sent an email to ********** I also logged a call back and am still waiting for someone to contact me.</p> <p>Why is it that a telecomms company make it so difficult to communicate with them? Neotel, please contact me.</p>