no signal, no customer service

I app**** for a contract with Neotel in March and opt for the CPA 7day return due to bad signal. I then received a call from a lady who advised me to collect the device and she will get one of the technical agents to assist me (I am still waiting).<br> <br> So since the beginning of April I started calling the call centre at least 10 times got through twice and using the customer portal on their site(no reference given) and still no response. I have now gone from very bad signal to no signal and this is a problem for me as it costing me time and money.<br> <br> All that I ask is that the signal be a decent speed or cancel the contract and I can go to Telkom.<br> <br> Please note that I will hand in the device by Monday if the matter is not sort out as I have already done a 7 day return.<br>