No signal | can`t make or receive calls

<p>We are paying Neotel every month but for the past two months we can’t use the phone.</p> <p> </p> <p>We cannot receive call and cannot make calls. Most of the time the phone displays “Searching….” When there is signal it`s only 2 bars. People trying to call us get an alert “The number you have dialed is not available…”</p> <p> </p> <p>Dealing with Neotel call center is not helpful.</p> <p> </p> <p>We logged a query 3 weeks ago and a “technician” contacted us and said there is no network in our area. This is quite strange as we have been using the phone in the same place for almost a year.</p> <p> </p> <p>I called the call center again today and the agent did a coverage check and he confirmed that there is coverage in our area.</p> <p> </p> <p>He gave me reference number : TECH ********** 24</p> <p> </p> <p>Considering that we have been Neotel for years, the least Neotel can do is send a technician to our premises to check the issue.</p> <p> </p> <p> The handset we are using is a Huawei FP2255.</p> <p> </p>