MW
Margo W

1 reviews | Active since Sept 2012

08 Jun 2016, 07:26

NO SIGNAL

<p>This is the second time I have trusted Neotel to provide me with a voice service. Firstly I get sent a faulty phone, now I have a cordless that HAS NO SIGNAL so the contract is useless. I have called your call center 7 times, no-one is helping me and I am at my whitts end!!!!!! This new number *** has been printed on my Business Cards, on my Website and all my documentation but IT DOES NOT WORK. I have been promised by Lerato last night that she would find out and call me back. NOTHING, I have been put on hold a million times by your call center. SHOCKING - someone PLEASE contact me URGENTLY</p>

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Replies (1)
Neotel
Neotel's reply09 Jun 2016, 11:59
Official

Hi Margo

Thanks for getting in touch. We have checked with our team and your query has been sent to our networks department who are looking into your signal. Our team will be in contact with a resolution.