No Service No Support

I have been with NEotel for 3 years without incident. My internet and home phone both thru Neotel worked perfectly until last week when i had \an upgrade". I was promised the same telephone number and faster internet. I have had the equipement for the last week and have not had any internet and a completely different phone number. When i phoned on Saturday morning 2 peple in the call center put the phone down on me. The third consultant was really helpful but could not resolve the problem. She actually phone me back when the NEotel line failed. Unfortunately this lady promised that a technician would phone to make an appointment to come out and see what the problem might be. Nobody has bothered. I'm now paying for two telephones and two internet services. Neotel really should send their staff on client service training. It seems that the staff are there only to collect a pay cheque. """