No service from Neotel

Our Internet at home is down. We have been trying to sort out our lack of internet with Neotel for close to a week now, but to no avail. I have personally used up R200 airtime on phone calls to their technical department. Between myself, my husband and our technician, we have made at least 5 calls.<br> <br> The last response we received was that they will send out a technician to our house to check our POE and outside antenna. This morning my husband phoned again and was told that they are not prepared to send someone out and that we have to try and fix the issue over the phone. But we have tried this numerous times to and it didn't work!<br> <br> What do we have to do to get a technician come out to our house? This is ridiculous. In the meantime we can't work from home.