No service

My Neotel LTE service connection have been offline since Sunday. It's been 5 days now that we could not connect to the internet.<br> I've contacted the help-desk a few times and each time they say I must reboot my router, etc. Then it works maybe for 5 min before going dead again.<br> The voice prompt when calling their help-desk does say that they are experiencing issues with their LTE service, but come on this have been going on for 5 days now??