JN
Janine N

1 reviews | Active since Jul 2013

08 Apr 2016, 15:38

No service

I signed up for a wireless internet solution with Neotel on 30 March 2016, . I was told the calls are recorded for security purposes, when asked what their response time was I was told 24-48 hours. This wireless service worked for 24 hours ! When I called to report the problem I was told it would take 24-48 working hours!! so after struggling for a week with no internet for my business I had 3 technicians' arrive, set up a computer tell me the service worked just fine and that I would no longer experience ANY more connectivity problems. I went out for an hour and a half, to return to an office that the internet has once again crashed, and I don't have connectivity. So I log another call, the lady on the other side of the line doesn't even bother to tell me how long its going to take to get another technician out. <br> I chose Neotel because once I move premises I am looking at a telephone service as well. However with this complete lack of service, there is no way I will sign up for anything else from this company. Sadly it is going to cost me to have this contract cancelled and the equipment removed, perhaps though it will be worth the cost.

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Replies (1)
Neotel
Neotel's reply11 Apr 2016, 10:05
Official
Hello JanineNimmo,

Thank you for getting in touch. We are sorry to hear the service you have received and would like to get our team to look into this. Your reference is SREQ_***.

We have been having LTE issues and our technicians are working on this