No service

I signed up for a 24 month data package from Neotel, 15 Gigs of Internet data for R188.01.<br> On the 12th October 2015 I received a call from a person representing Neotel for a debit order that bounced.<br> I explained to the consultant that they may double debit as they had done previously and it was agreed that a double debit would be made. I also asked the consultant in regards to an extra R100 that had been deducted and she explained it was in connection with the previous unpaid debit that was settled.<br> I then could not make use of the service, when I tried to connect to the internet. I got hold of their contact centre and spoke to a Danie (who identified himself, only as Danie and said that he was a technical advisor/assistant).<br> Danie informed me that, the person I spoke to was from their legal department, (she had not identified herself as such) and also that the account had been suspended.<br> I then inquired if they are still going to DOUBLE DEBITand he said yes. I then told him that is unfair as I am now paying for a service that they are NOT rendering. <br> I also said that I will take this further... he then said \... who may take it up with whoever I so please..."I"""