No Service !!

I have been a client of Neotel since March 2015 and I feel this was the biggest mistake I have ever made the start was great the application was easy and delivery was quick but unfortunately that is were it ended !!<br> <br> The product I am currently using is the Neoflex Data 15G<br> <br> I started to experience problems with connection and every month I reach my data cap so I then decided to ask Neotel if there is no other solution for my problem the sales consultant advised that I go onto the NeoBroadband Wireless service I agreed and we did the application but when it came to the installation there was a problem the technician that did the installation advised me that the signal is so weak he can't do the installation. So Neotel does not have a solutions for me ! After all of this I found a other service provider that can help me with a uncapped data solution so when I contact Neotel to discuss cancelation they now want to charge me a cancelation fee ?? This is something I find hard to understand since they can't provide me the service that I need ??