No Response or Action

On Monday I logged a fault with Neotel. It seems my PoE injector was damaged by lightning. I had no response on Tuesday and on Wednesday morning I called again. I was assured my request would he escelated to 2nd level support and that I would be contacted today. Im still waiting and still without connectivity. Almost 4 days with no internet and not a word from Neotel on getting someone to come out. Yet they will still want to bill me for this week when I was down.